To ensure your access to paid features is never interrupted, paid plans are subscriptions that auto-renew by default. You can cancel auto-renew at any time to cancel your subscription.
Canceling auto-renew prevents your payment method from being charged at your next billing date, or if you pay by invoice, prevents your next invoice from being issued. Your current subscription (the time you already paid for) isn't affected, so you'll continue to be able to access and benefit from paid features until the plan downgrades on your next billing date.
Follow the steps below to cancel your subscription if you are an individual user or if you are the primary admin for your account.
To cancel or disable auto-renew:
- Log in to your SurveyMonkey account.
- Click your profile/username in the upper-right corner and select My Account.
- Click the Billing Details tab.
- Under the Billing Profile section, go to Subscription.
- Click the diable link next to the auto-renew or cancel auto-renew and follow the steps. Make sure to review the cancellation terms and date your account will downgraded to a free plan, if available, or deactivated.
What happens when my account downgrades or deactivates?
When your account downgrades, your plan type changes to the free plan, if available for the spaces you subscrive to. If there is no free plan available for all or some of your spaces, your account shall be deactivated and you would not be able to access it any more. If you are canceling a team, all user accounts will downgrade.
When your account downgrades, your data is not deleted, however, you may not be able to use the paid features that let you view all your data unless you re-upgrade to a paid plan.
When your account deactivates, your data is retained on our servers for 14 days from date of deactivation. You can request us at firstname.lastname@example.org to provide this data to you in case you have not already downloaded it.
End of Cancellation Policy
If you have any questions about our Cancellation Policy, please contact us at the following address or email:
Hummz Policy Queries
40 NRI Complex Greater Kailash 4
New Delhi 110019, India